Refund policy
Return & Refund Policy – Real Carpet
At Real Carpet, customer satisfaction is our top priority. Please read our Return & Refund Policy carefully before placing an order.
🔁 Returns & Exchanges
We accept returns and exchanges within 5 days of delivery.
• Returned items must be new, unused, and in original packaging
• Returns or exchanges are accepted only in case of damaged or defective products
• Returns are not accepted for any other reasons
📹 Return Authorization Process
To initiate a return or exchange:
Contact us to request a Return Authorization
Share a clear unboxing video of the damaged or defective product for verification
After verification, we will issue a return authorization
⚠️ Note: Returns are accepted only for items purchased directly from our website.
🔄 Exchange Process
To exchange an item:
• Place a new order for the desired product
• Contact us with your original order number
• We will process the return authorization for the previous item
💰 Refunds
Once the returned item is received and approved, the refund will be processed.
• Refunds typically take 3–5 business days to reflect in the original payment method
• If you do not receive your refund within this timeframe, please contact us
📧 realcarpetstore@gmail.com
❌ Invalid Return Reasons
We do not accept returns or refunds for the following reasons:
• Change of mind after placing the order
• Buyer no longer wants the product
Once an order is placed, it becomes a legally binding agreement. Please ensure you are confident before placing your order.
🚫 Cancellations
To cancel an order, please contact us as soon as possible at:
📧 realcarpetstore@gmail.com
Orders that have already been shipped cannot be cancelled. In such cases, this Return & Refund Policy will apply.
📩 Contact Us
For any queries related to returns, refunds, exchanges, or cancellations, please reach out to us at:
📧 realcarpetstore@gmail.com
Thank you for choosing Real Carpet.
We appreciate your trust and support.