FAQ’s
To provide you with the best customer experience, your questions and feedback are always welcome.
If you need further assistance, feel free to contact us at:
📧 realcarpetstore@gmail.com
Q: Is Cash on Delivery (COD) available?
Ans: Yes, Cash on Delivery is available with a small advance payment. Customers are required to pay a partial amount to confirm the order, and the remaining balance can be paid at the time of delivery.
Q: How long will it take for my order to arrive?
Ans: Orders are typically delivered within 7–8 business days after dispatch, depending on your location and courier service availability.
Q: Is shipping really FREE?
Ans: Yes, we offer FREE shipping across India with no minimum order value.
Q: Do you offer returns or refunds if there is an issue with the product?
Ans: Yes, we offer a 5-day return and refund policy for damaged or defective products only.
Please refer to our Return & Refund Policy for full details.
Q: When will I receive my tracking number?
Ans: Tracking details are usually shared within 1–2 business days after order confirmation and dispatch.
Q: Will I receive an order confirmation after placing my order?
Ans: Yes, you will receive an order confirmation via email after placing your order.
If you do not receive confirmation within 12 hours, please contact us.
Q: Who can I contact if I have an issue with my order?
Ans: For any order-related queries or assistance, please contact us at:
📧 realcarpetstore@gmail.com
Q: What payment methods do you accept?
Ans: We accept the following payment methods:
• Credit Cards
• Debit Cards
• UPI
• Net Banking
• Cash on Delivery (with advance payment)
Q: Is checkout on your website safe and secure?
Ans: Yes, absolutely. Our website uses secure and trusted payment gateways to ensure all transactions are safe and protected.
Q: How can I cancel my order?
Ans: To cancel an order, please email us your order number within 12 hours of placing the order at:
📧 realcarpetstore@gmail.com
Please note: Orders that have already been shipped cannot be cancelled.